IT Vendor Management for Norfolk Businesses

The classic version goes like this. The internet is down. The broadband provider says the line is fine and blames the router. The people who sold you the router say it is a line fault. Both are adamant, both want you to run the same tests again, and two hours later nobody has fixed anything and your staff still cannot work.

We stand between you and that. We hold the account details, we know what was installed and when, and we can usually tell within minutes which side of the demarcation the fault actually sits on. More to the point, we are the ones sitting on hold, not you, and we know what evidence a provider needs before they will accept a fault and send someone.

It applies beyond broadband. Software vendors, hardware warranties, telephony providers, cloud services: anywhere there is a support contract, there is a process for making a claim on it, and someone has to know that process and keep the paperwork. We keep track of what you have, what it covers and when it renews, which also means fewer surprises when contracts come up.

It is one part of the managed IT support we provide to businesses across Norfolk and Suffolk. Call us on 01263 340007 and speak to a real person about what your business needs.